Frequently Asked Questions
Do you provide door-to-door service?
Yes, we offer door-to-door service to ensure convenience and ease of travel for our passengers.
Do you provide services for long-distance trips?
Yes, we offer wheelchair transport for both short local trips and long-distance journeys across Alabama.
Do I need to schedule in advance?
Yes, we recommend scheduling at least 24 hours in advance to ensure availability.
Can I request a specific pickup time?
Yes, we strive to accommodate specific pickup times based on your schedule and needs.
Can I schedule a transport for a specific time?
Yes, we strive to accommodate specific pickup times based on your schedule.
Can I request specific pickup and drop-off locations?
Yes, we accommodate specific locations based on your schedule and requirements.
Can I book a return trip in advance?
Yes, you can schedule round-trip transportation in advance to ensure continuity of service.
How far in advance should I book my transport?
We recommend booking at least 24 hours in advance to secure your preferred pickup time and ensure availability.
How can I arrange transportation for recurring appointments?
Contact us to discuss recurring transportation needs and schedule accordingly.
Do you offer round-trip transportation?
Yes, you can book round-trip transportation in advance for added convenience.
How can I pay for the service?
We accept the following payment methods: credit/debit cards and cash
Can I bring a companion/caregiver with me?
Yes, you are welcome to bring a companion or caregiver to accompany you. Only one person can ride with you during the trip
Do you offer assistance with carrying bags or personal items?
Yes, our staff can assist with carrying bags or personal items during transport.
Can you accommodate walkers or canes?
Yes, our vehicles are equipped to accommodate passengers using mobility aids like walkers or canes.
Are your drivers trained in first aid?
Yes, our drivers are trained in basic first aid and passenger assistance techniques.
Do you offer assistance with entering and exiting the vehicle?
Our staff can provide minimal assistance as needed during boarding and disembarking to ensure your safety and comfort.
What level of assistance do you provide?
Our staff offers varying degrees of assistance, tailored to your mobility needs.
Are your vehicles ADA-compliant?
Yes, our vehicles meet ADA (Americans with Disabilities Act) accessibility standards.
What kind of assistance do you provide?
Our staff assists with boarding, securing wheelchairs, and ensuring your comfort throughout the journey.
Are your vehicles wheelchair accessible?
Yes, some of our vehicles are equipped with ramps or lifts to accommodate wheelchairs if needed.
What weight capacity do your wheelchairs support?
Our bariatric wheelchairs support higher weight capacities compared to standard models.
Are your vehicles accessible for bariatric wheelchairs?
Yes, our vehicles are equipped with ramps or lifts to accommodate bariatric wheelchairs.
How do I secure my wheelchair during transport?
Our vehicles are equipped with secure restraints and harnesses to safely fasten wheelchairs.
Can I remain in my wheelchair during the ride?
Yes, you can stay in your wheelchair throughout the journey for your comfort and convenience.